Terms of Service

By accessing, browsing, or using the TidyCraft website located at tidycraft.company ("Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These Terms constitute a legally binding agreement between you ("User" or "you") and TidyCraft ("Company," "we," "us," or "our"). If you are using the Website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

We reserve the right to modify, update, or replace these Terms at any time without prior notice. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.

2.1 Service Description

TidyCraft provides professional cleaning services including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and specialized cleaning solutions. Our services are available in Metro Manila and surrounding areas.

2.2 Eligibility

To use our services, you must be at least 18 years old and have the legal capacity to enter into binding contracts. By using our services, you represent and warrant that you meet these requirements.

2.3 Booking and Scheduling

All cleaning services must be booked through our website, phone, or email. Service availability is subject to scheduling and capacity constraints. We reserve the right to refuse service to any customer for any reason.

2.4 Payment Terms

Payment is due upon completion of services unless other arrangements have been made in advance. We accept cash, credit cards, and bank transfers. All prices are listed in Philippine Peso (PHP) and include applicable taxes unless otherwise specified.

3.1 Accurate Information

You agree to provide accurate, current, and complete information when booking our services. You are responsible for updating any changes to your contact information, property details, or service requirements.

3.2 Property Access

You must ensure that our cleaning staff have safe and reasonable access to your property. This includes providing necessary keys, access codes, or being present to grant access at scheduled times.

3.3 Safety and Security

You must ensure that the cleaning area is safe for our staff. This includes securing or removing valuable items, fragile objects, hazardous materials, and ensuring adequate lighting and ventilation.

3.4 Cancellation and Rescheduling

You may cancel or reschedule services with at least 24 hours notice. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee. Emergency cancellations will be handled on a case-by-case basis.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

4.1 Information We Collect

We collect information you provide directly to us, including contact information, property details, and service preferences. We may also collect information about your use of our website through cookies and similar technologies.

4.2 How We Use Your Information

We use your information to provide and improve our services, communicate with you about your bookings, process payments, and comply with legal obligations. We do not sell or rent your personal information to third parties.

4.3 Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

All content on this website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of TidyCraft or its content suppliers and is protected by copyright and other intellectual property laws.

5.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for its intended purpose. This license does not include any resale or commercial use of the Website or its contents.

5.2 Restrictions

You may not modify, reproduce, distribute, transmit, display, or create derivative works based on any content from this Website without our express written consent.

6.1 Service Areas

Our services are currently available in Metro Manila and surrounding areas. Service availability may vary based on location and scheduling. Contact us to confirm service availability in your area.

6.2 Weather and Force Majeure

Severe weather, natural disasters, or other force majeure events may affect our ability to provide services. In such cases, we will reschedule services at the earliest available time without penalty.

6.3 Quality Standards

We strive to provide high-quality cleaning services. If you are not satisfied with our service, please contact us within 24 hours, and we will work to address your concerns or provide a re-cleaning service.

7.1 Service Disclaimer

Our cleaning services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee specific results or outcomes from our cleaning services.

7.2 Limitation of Liability

To the fullest extent permitted by law, TidyCraft shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

7.3 Insurance Coverage

Our cleaning staff are fully insured and bonded. In the unlikely event of damage caused by our staff, our insurance will cover repairs or replacement up to the limits of our policy.

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

We will make reasonable efforts to notify users of significant changes to these Terms through our website or other appropriate means. However, it is your responsibility to review these Terms periodically for updates.

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Philippines.

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

If any provision of these Terms of Service is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and TidyCraft regarding the use of our website and services. These Terms supersede all prior or contemporaneous understandings and agreements.

If you have any questions about these Terms of Service, please contact us at [email protected] or call us at +63 917 625 9784. We will respond to your inquiry within 2 business days.