Privacy Policy
At TidyCraft Cleaning Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Information We Collect
Personal Information
- Full name and contact details
- Email address and phone number
- Physical address and service location
- Property access instructions
- Service preferences and requirements
Website Usage Information
- IP address and browser information
- Pages visited and time spent
- Referral sources and exit pages
- Device information and screen resolution
- Cookies and tracking technologies
How We Use Your Information
Service Delivery
We use your personal information to provide, maintain, and improve our cleaning services. This includes scheduling appointments, dispatching our cleaning team, accessing your property safely, and delivering the specific cleaning services you request.
Communication and Support
Your information helps us communicate with you regarding service appointments, respond to your inquiries, provide customer support, and send important updates about your services or our policies.
Business Operations
We use aggregated and anonymized data for business analysis, service improvement, quality assurance, staff training, and operational decision-making to better serve our clients.
Legal Compliance
We may use your information to comply with legal obligations, respond to law enforcement requests, protect our rights and property, and ensure the safety and security of our staff and clients.
Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, secure access to your account, and shopping cart functionality.
Analytics Cookies
We use these cookies to understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and service history to provide a better experience.
Marketing Cookies
We may use these cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Cookies: You can control and manage cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.
Information Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is fundamental to our business relationship with you.
Limited Sharing Scenarios
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our clients, under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.
Data Retention and Security
How Long We Keep Your Data
Service Records: We retain service records for 7 years for accounting and legal compliance purposes.
Website Data: We retain website analytics data for 26 months.
Customer Communications: Email and communication records are retained for 3 years.
Marketing Data: Marketing preferences and consent records are retained until you opt out or request deletion.
How We Protect Your Data
Your Rights and Choices
Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
Correction and Updates
You can request corrections to any inaccurate or incomplete personal information we have about you.
Update Your InformationOpt-Out Rights
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Deletion Rights
You have the right to request deletion of your personal information, subject to certain legal exceptions and retention requirements.
Restriction Rights
You can request that we restrict processing of your personal information in certain circumstances.
Contact UsFile a Complaint
If you believe your privacy rights have been violated, you can file a complaint with us or with data protection authorities.
File a ComplaintInternational Data Transfers
Our primary operations are based in the Philippines, and we primarily store and process your information within the Philippines. However, we may use cloud service providers that store data internationally. When we transfer your information outside the Philippines, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions from relevant regulatory bodies
- Certification schemes and codes of conduct
- Binding corporate rules for internal transfers
Contact Us About Privacy
Privacy Officer Contact
TidyCraft Cleaning Services
Privacy Department
128 Makati Avenue
Makati City, Metro Manila
Philippines
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Philippine Standard Time (PST)
Quick Actions
Policy Updates
Important Notice About Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Displaying prominent notices on our website
- Updating the effective date at the top of this policy
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly.